Frequently Asked Questions
Everything you need to know about your Rosefield shopping experience.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless they are defective.
How do I care for my Rosefield jewelry and accessories?
To maintain the quality of your items, avoid contact with water, perfumes, and lotions. We recommend storing your jewelry in the provided Rosefield pouch and cleaning it gently with a soft, dry microfiber cloth.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Do your products come with a warranty?
Yes, all Rosefield watches and jewelry items are covered by a 2-year limited warranty from the date of purchase. This warranty covers manufacturing defects but does not include normal wear and tear or accidental damage.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 30 minutes of order placement. Please contact our customer support team immediately for assistance.